Who We Are

pristaviaqe operates as an educational platform focused on smart budgeting and financial literacy. We're based at 51/52 East Mall Upper Mall Level, Crystal Peaks, Sheffield S20 7PQ, United Kingdom. When we refer to "we," "us," or "our" in this document, we mean pristaviaqe and our team who work to deliver quality financial education.

Our approach to privacy is straightforward. We only collect information that helps us provide better educational experiences, and we're careful about how we handle it. This isn't just about legal compliance – though we do follow UK GDPR and Data Protection Act 2018 requirements – it's about treating people with respect.

Information We Collect

The data we gather falls into a few categories. Some you provide directly when you interact with our platform. Other information comes from how you use our services.

Information You Give Us

When you register for courses or contact us, you'll share basic details like your name and email address. Sometimes we'll ask for your phone number if you're interested in speaking with our team. If you're enrolling in a learning program, we might need additional information about your educational background or career goals – but only what's relevant to helping you get the most from the course.

Usage Information

Like most websites, we track how people move through our site. This includes which pages you visit, how long you spend on different sections, and what browser or device you're using. We use this to spot problems (like pages that load slowly) and understand what content people find most helpful.

Technical Data

Your IP address, browser type, and operating system get logged automatically. This helps us ensure our site works properly across different devices and can alert us to potential security issues.

How We Use Your Information

Everything we collect serves a purpose. Here's what we actually do with your data:

• Course delivery: We need your contact details to send course materials, updates, and important announcements about programs you've enrolled in.
• Communication: When you ask us questions or request information, we'll use your email or phone number to respond. Pretty obvious, but worth stating clearly.
• Service improvement: Usage patterns help us identify which topics resonate with learners and where we need to create better content.
• Technical maintenance: We monitor site performance and troubleshoot issues. Technical data helps us keep everything running smoothly.
• Legal compliance: Sometimes we're required to keep certain records for regulatory purposes, particularly around educational services.

Legal Basis for Processing

UK data protection law requires us to have a valid reason for using your personal information. Here's what applies to our operations:

• Contractual necessity: When you enroll in a course, we need to process your data to deliver that service. Can't really teach you without knowing who you are.
• Legitimate interests: We have legitimate business reasons to improve our services and ensure site security, as long as this doesn't override your privacy rights.
• Consent: For marketing emails and certain types of tracking, we'll ask for your explicit permission first.
• Legal obligations: Some data retention is required by UK education and business regulations.

Data Sharing and Third Parties

We don't sell your information. Full stop. But we do work with some third-party services that help us run our platform effectively. These fall into specific categories:

Service Providers

Our email platform handles course communications and newsletters. Our web hosting provider stores the site data. Payment processors manage transactions if you purchase a course. These companies only access the information they need to perform their specific function, and they're contractually obligated to protect it.

Analytics Tools

We use analytics services to understand site usage patterns. These tools collect aggregated data – they're not tracking individual users in a creepy way. We configure them to respect privacy as much as possible while still giving us useful insights.

Legal Requirements

If we're legally required to disclose information – court orders, regulatory requests, that sort of thing – we'll comply with those obligations. We'd notify you first unless we're prohibited from doing so.

Your Rights

UK data protection law gives you several rights regarding your personal information. These aren't just theoretical – we've set up processes to handle these requests properly.

To exercise any of these rights, send us an email at info@pristaviaqe.com. We'll need to verify your identity before processing the request – standard security practice to prevent unauthorized access to your information.

Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our measures include encrypted connections, secure servers, and access controls that limit who on our team can view personal data.

That said, no system is completely impenetrable. We do our best to maintain security, but we can't guarantee absolute protection against every possible threat. What we can promise is that we'll notify you promptly if we discover a breach that affects your information, and we'll work to resolve it quickly.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods:

• Course records: We maintain enrollment and completion records for six years after you finish a program. This allows us to verify certificates and provide transcripts if needed.
• Communication records: General inquiries are deleted after two years. Course-related communications are retained with your course records.
• Marketing data: If you unsubscribe from marketing emails, we'll remove you from active lists but keep a record of your opt-out preference so we don't accidentally re-add you.
• Technical logs: Server logs and usage data are typically deleted after 12 months unless needed for ongoing security investigations.

When retention periods expire, we securely delete or anonymize the data so it can no longer identify you.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Some are essential for the site to function properly. Others help us analyze usage patterns and remember your preferences.

You can control cookie settings through your browser. Blocking all cookies might affect site functionality, but you're welcome to manage them however you prefer. Most browsers let you delete existing cookies and prevent new ones from being stored.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal data, please contact us so we can remove it from our systems.

International Data Transfers

We primarily operate within the United Kingdom, and our servers are located here. Some third-party services we use may process data outside the UK. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms that meet UK data protection standards.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're enrolled in a course, or post a notice on our website for at least 30 days.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We recommend checking back occasionally to stay informed about how we're protecting your information.